Frequently Asked Questions :-)

To help you get the kit you've been dreaming of, here are answers to our most frequently asked questions:

1. When does the sale go live? The Bright Friday sale commences 12.00pm AEST (that's 1pm AEDaylightT) Friday 29th November 2024. So check your time-zone and set your alarms because once the sale goes live things will go flying! Sale ends 5pm AEST Sunday 1st December.

FRIDAY 29th November 12pm AEST - SALE GOES LIVE 25% off run hipsters for 25 minutes ONLY! Run hipsters revert to 15% off after 25mins. Selected apparel will be available between 15% and up to 70% off.

SATURDAY 30th November - WIN your order back! Super fun and fast CODE HUNT for a chance to win your order back. This promotion is for orders placed Saturday only, max giveaway value $300.

SUNDAY 1st December until 5pm - stay tuned for an incredible mystery offer launch -> the perfect Christmas gift for the die-hard triathlete in your family PLUS your LAST chance to pick up great kit at great prices :-)

2. What will be on sale? Everything except for our Gift Cards and NOOSA Dune and NOOSA Escape collection will be discounted across our website. You won't need to apply a discount code as prices will already be marked down.

3. Will other discounts or promo codes be valid during the sale? No. You won't be able to combine any pre-existing sale codes or use any other offer in conjunction with this sale. However we will be doing some exciting things during the sale period, so make sure you keep an eye out for those!

4. How long til my order is shipped? We are expecting a higher than normal volume of orders and estimate it could take us up to 7 days to process them all. If you are in a rush, we suggest purchasing the priority dispatch option at checkout to skip the queue and get your order out first!

5. What if I just ordered and missed out on the sale? Unfortunately we cannot retrospectively apply the Bright Friday discounts to orders placed outside the sale period. Any Bright Friday discounts, gifts and promos are only available during the sale period.

6. Can I make changes to my order? Unfortunately no. Our small team works so hard during this super busy period providing customer service, picking and packing orders, and ensuring the sale goes without a hitch that we aren't able to accommodate any order changes or cancellations once payment has been received. 

7. How long will the sale run for? Our Bright Friday sale runs for a very limited time - 2.5 days really! To make sure you don't miss out, we highly recommend placing your order as quickly as you can. While some styles are preorder, many are limited so we anticipate popular styles and sizes will sell out quickly.

8. What if my order contains a preorder? We urge you to read the product description as all garments that are on sale via preorder are clearly labelled as preorder in the first line of the product description. If your order contains a preorder garment, we will contact you and outline the preorder t&c's and your options.

9. Will I be able to return any items purchased during the sale? Yes, most items can be returned for an exchange or store credit. However anything that is marked as final sale/last one/final clearance/sample/last chance is not returnable. Ensure you read the product description and view the product images of these items, as any defects will be noted.

10. How can I be ready for the sale? We recommend getting your best size down pat right now. Head to our size guide HERE, check your measurements against our size guide. If you still aren't sure, get in touch for our free personalised fit consult ahead of the sale going live as we may take longer to respond to your emails during the sale period. So lock in your size now, jump over to our website and add your favourite pieces to your cart ready to checkout as soon as the discount hits!

Terms and Conditions

Bright Friday sale and promotions commence 12.00pm AEST Friday 29th November 2024. Sale ends 5pm Sunday 1st December.  

This promotion and sale consists of pre discounted stock (with the exception of Gift Cards). Discounts are visible at the product page and are reflected at cart and checkout level. Styles will be available between 15% and up to 70% off, some styles are exempt from the sale. FOHER Co reserves the rights to amend this sale and promotion period or terms if required. This sale and promotion is for both domestic and international customers.

Discounts are only applicable during the aforementioned sale period and not applicable nor redeemable on any order made outside the sale period.

No other promotions, discounts or offers are able to be used in conjunction with this sale and promotion.

All orders placed under this sale are final with cancellations or adjustment to order unable to be made. We reserve the right to cancel an order.

Orders are able to be returns for exchange if the item is in stock, or store credit note only. Any final clearance, damaged or sample items will be labelled as such with defects noted. No refunds under any instance on these final clearance items.

Read more on our non-sale returns/exchange policy here HERE. 

Please select styles and sizes carefully. In the rare event that an item oversells, our team will reach out to advise you of this and provide solutions.  

Note there may be delays in shipping your order due to the sale volume, if you require your order urgently we suggest purchasing priority dispatch to skip the queue.

If you are unsure of any of these sale terms and conditions please email info@foher.co

We hope you love our Bright Friday Sale and happy shopping Fam!

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EOFY sale and promotions commence 8.30am AEST Thursday 27th June 2024 for a limited time and while stock lasts. This promotion and sale consists of pre discounted stock (with the exception of Gift Cards) and gift with purchase (GWP) with minimum spends. Discounts are visible at the product page and is reflected at cart and checkout level. FOHER Co reserves the rights to amend this sale and promotion period or terms if required. This sale and promotion is for both domestic and international customers. Discounts and GWP are not applicable/redeemable for past orders. No other promotions, discounts or offers are able to be used in conjunction with this sale and promotion. All orders placed under this sale are final with cancellations or adjustment to order unable to be made. Orders are able to be returns for exchange or store credit note if required noting further T&Cs below. Please select styles, sizes and gift with purchases carefully. In the rare event that an item oversells, our team will reach out to advise you of this and provide solutions.  

RANDOM GIFT WITH PURCHASE

We will randomly draw orders for a free gift with purchase. FOHER reserves the right to send whatever GWP we choose. 

SHIPPING & DISPATCH TIMES

Due to the high volume of orders during this sale period, please note that there may be a delay of up to 15 business days for dispatch as our team carefully packs your order. FOHER is unable to facilitate urgent orders and all orders will be packed and dispatched in the order that they're placed. Thank you for your patience during this time and please keep this in mind when you are purchasing your FOHER pieces and considering delivery dates. Please keep this, and courier delivery times during this peak period, in mind when estimating delivery dates. FOHER is not liable for any delays during the courier process. FOHER recommends opting for Insurance available at checkout.  

COMMUNICATION DELAYS

During this sale period, FOHER expects an increase in communication which may result in delays of up to 7 business days on communication. Thank you for your understanding and patience throughout this time. 

ADJUSTED RETURNS PERIOD + PROCESSING

For items purchased during our EOFY sales period, please expect an extended returns window of 45 days from the order being placed to account for any postage or dispatch delays. Please be aware that there may be a delay of up to 15 business days for your return to be processed.  

SALE RETURNS & EXCHANGES

Our usual sale t's and c's apply - regular items purchased during the EOFY period may be returned for a store credit note or exchange. Like-for-like exchanges (eg. a crop exchange in a different print or size) will not attract any additional charges apart from shipping after the sales period has ceased. Exchanges for a different item (eg. a crop for a run hipster) will be exchanged at the RRP of the new product after the sale has ceased. If any additional payment is required, this will be collected when the exchange is processed. If an exchanged item is less than the original item, a store credit note for the difference in price will be issued when the exchange is processed. Store credit notes are issued at the cost that the item was purchased for. All items marked 'Last One' or that have defects shown in the product description are final sales, they are clearly marked as defect/faulty and the buyerassumes all responsibility for properly reading the product description.

WIN YOUR ORDER BACK PROMO 

Promo runs for sale period. Winner selected at random and will have whole order refunded back to them. Open Internationally. You must place an order between this timeframe to be a valid entry. 

CODE HUNT

A code hunt will be run at some point during the sale. Participants have an opportunity to win a free gift. 

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Black Friday sale and promotions commence 12.00pm AEST Wednesday 22 November 2023 for a limited time and while stock lasts. This promotion and sale consists of pre discounted stock (with the exception of Gift Cards) and gift with purchase (GWP) with minimum spends. Discounts are visible at the product page and is reflected at cart and checkout level. FOHER Co reserves the rights to amend this sale and promotion period or terms if required. This sale and promotion is for both domestic and international customers. Discounts and GWP are not applicable/redeemable for past orders. No other promotions, discounts or offers are able to be used in conjunction with this sale and promotion. All orders placed under this sale are final with cancellations or adjustment to order unable to be made. Orders are able to be returns for exchange or store credit note if required noting further T&Cs below. Please select styles, sizes and gift with purchases carefully. In the rare event that an item oversells, our team will reach out to advise you of this and provide solutions.  

GIFT WITH PURCHASE

When the minimum spend of $250 is met you will automatically qualify for the gift with purchase/s. GWP are non-exchangeable. FOHER reserves the right to send a different GWP than selected at cart depending on stock availability. Please note GWP item/s RRP do not count towards minimum spend amount. 

SHIPPING & DISPATCH TIMES

Due to the high volume of orders during this sale period, please note that there may be a delay of up to 15 business days for dispatch as our team carefully packs your order. FOHER is unable to facilitate urgent orders and all orders will be packed and dispatched in the order that they're placed. Thank you for your patience during this time and please keep this in mind when you are purchasing your FOHER pieces and considering delivery dates. Please keep this, and courier delivery times during this peak period, in mind when estimating delivery dates. FOHER is not liable for any delays during the courier process. FOHER recommends opting for Insurance available at checkout.  

COMMUNICATION DELAYS

During this sale period, FOHER expects an increase in communication which may result in delays of up to 7 business days on communication. Thank you for your understanding and patience throughout this time. 

ADJUSTED RETURNS PERIOD + PROCESSING

For items purchased during our Black Friday sales period, please expect an extended returns window of 45 days from the order being placed to account for any postage or dispatch delays. Please be aware that there may be a delay of up to 15 business days for your return to be processed. Please consider FOHER's office closure period Wednesday 20 December 2023 to Monday 8 January 2024 when expecting your return to be processed. 

SALE RETURNS & EXCHANGES

Items purchased during the Black Friday period may be returned for a store credit note or exchange. Like-for-like exchanges (eg. a crop exchange in a different print or size) will not attract any additional charges after the sales period has ceased. Exchanges for a different item (eg. a crop for a run hipster) will be exchanged at the RRP of the new product after the sale has ceased. If any additional payment is required, this will be collected when the exchange is processed. If an exchanged item is less than the original item, a store credit note for the difference in price will be issued when the exchange is processed. Store credit notes are issued at the cost that the item was purchased for.

WIN YOUR ORDER BACK PROMO 

Promo runs from midday 22 November 2023 - 5pm 27 November 2023. 1 Winner selected at random and will have whole order refunded back to them. Open Internationally. Winner selected at random and announced 28/11/23. You must place an order between this timeframe to be a valid entry. 

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