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Please contact us with all of your sizing questions before clicking purchase!
We understand that shopping online can present some issues if you are unfamiliar with our garments. Please refer to our comprehensive sizing chart and seriously grab the tape measure and measure up (!) before selecting your garment. We hope you love our kit as much as we do. However, it is important to familiarise yourself with our General Returns and Exchanges Policy and Preorder/Archive Kit SVC Policy before making any purchases.
Please note we do not offer a refund for a change of mind. However, if we do decide to refund for change of mind a 10% restocking fee will apply.
To your exchange! Its simple:
1. Contact us - either fill our out contact form, or email info@foher.co within 30 days of your purchase - Your return must be received by us within 30 days of us sending your gear to you. We will not accept returns unless you have contacted us and we have authorised your return.
2. In your returns package to us, you must include a copy of your tax invoice, a completed FOHER Co Returns and Exchanges Form, and the tags must still be attached to the garment.
3. Your gear must be returned unwashed and unworn (gently tried on is fine). Unfortunately we can't accept returns for any items that have been damaged, or show any signs (or smells for that matter) of being worn including deodorant marks and broken threads :-(
4. If the returned garment does not meet our returns criteria, we will notify you and either return the item for you at your cost, or if you do not reply within 7 days we will dispose of the garment at our discretion.
5. If the return is acceptable we will be in touch with your exchange options.
5. You as the customer are responsible for shipping costs on all exchanges/returns unless the item is faulty (see below).
First, please accept our sincere apologies. We absolutely pride ourselves on our superior quality kit, because we want you (and all your mates!) to LOVE it – from up close, from far away, after training, racing, running and riding in it all day.
Here are the options:
1. It is our right under Australian Consumer Law to first assess and repair the item. If repair is not possible, then:
2. We could exchange the faulty item with a flawless one immediately at our cost;
3. We can issue a store credit to be applied on any FOHER items of your choice.
4. Sad face....we will issue you a full refund.
Nope :-( Sale items can only be returned if they are faulty.
Please ensure your sizing is correct before placing your pre-order. Ask all the questions, measure up! We do not hold additional stock of preorder garments. Allow a minimum 6-8 weeks for preorders but be advised this timeframe can change, especially given the current volatility in supply chains.
Otherwise, pre-order and made-to-order custom kit is non-refundable and non-exchangeable as they are custom made and not normally offered for sale. As these kits are specially made, once the order has been received we are unable to accept cancellations of the order.
Pre-order items can be purchased now however they will only be shipped at the stated date or shortly after. Please note details on item description for lead times of pre-order items.
Please be certain of your pre-order as we do not accept cancellation on pre-orders that are placed.
If you purchase a pre-order item along with other item/s, your order will be held in dispatch until your pre-order item has been made and is ready to ship.
However, if you would like your items to be shipped out separately from your pre-order item, you will need to make two separate purchases or pay an additional shipping fee.
We will only exchange a pre-order if the size is in stock. Alternatively, if an exchange is accepted, we can remake the kit at your correct size for a restock and handling fee of $50 per garment.
We may offer you store credit from time to time, including in connection with refunds and returns.
Store credit is valid for a maximum of 12 months from the date of issue or creation. Expired store credit will be deleted and is not refundable. We are not responsible for notifying you of the store credit expiry date on issue or to provide you with reminders.
Store credit is attached to a specific customer account. If the customer account is closed for any reason, any store credit is lost. We may close a customer account, at our option, if the customer is in default of payment or our terms and policies, if we notice any other issue or error with the account (including possible fraud or criminal activity) or if the account remains idle for 12 months or more. Trade and credit accounts may be closed subject to the terms of the trade or credit account applicable.
Store credit may not be assigned or transferred to another customer account, except in our discretion. We may approve a transfer of store credit where you change your account details but not where the customer identity changes.
Store credit may be applied to any online purchase with the balance being payable in another form of acceptable tender.
Store credit may not be used in conjunction with special offers and promotions which state store credit does not apply.
Store credit may not be redeemed for cash or converted into any other forms of tender including gift cards or vouchers.
If you cancel or return items purchased using a gift card or store credit:
(a) the refund value of an item is the final price you paid for that item; and
(b) you are only entitled to receive ‘cash’ refunds for the portion of the total Order price you paid for using ‘cash’, and store credit only for the portion paid for using gift cards or store credits (on an item basis).
Store credit does not accrue interest, nor can it be redeemed or refunded for cash at any time. If you accept store credit for a cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items - you will not be able to refund or return those further items for cash.
Store credit can only be used against store items, it is not able to be used against postage.
The first step is to let us know so please fill out our contact form with all the deets including especially the item you are returning, and we'll do everything we can to turn that frown upside down! We will forward you an exchange form.
Once we have received your returned products and completed exchange form, your exchange will be processed, and we will do our best to process the exchange within 14 working days.
** IMPORTANT – FOHER takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance or use a trackable postal service before sending the items.
Returns will only be accepted for faulty garments or in the event an error has been made by us. Unfortunately we can not accept a return for refund for a change of mind.
We understand that at times there are some valid circumstances for the request for a returned item. FOHER will take a case by case approach to the request for a returned item, however, we reserve the right for the final determination of a request of this nature. Should we decide to refund for change of mind a 10% restocking fee will apply.
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Grab your tape measure, make sure it is held flat, not twisted and always make sure that it is held firmly, not cutting in or squashing the area you are measuring. Please take the measurements below and compare them to the size chart to find the size that is right for you.
Taking your measurements whilst naked will give you your exact measurements, but if you intend wearing a garment (like a sports bra under your trikit), then take your measurements with those garments on.
CHEST/BUST – Place tape measure around the fullest and widest part of your bust (usually the part with the nipples!) Be careful not to let the tape measure slip down at the back, or squash you.
WAIST – Place tape measure between the bottom of your ribs and the top of your hip bones (the easiest way to find your waist is to stand in front of front of a mirror and suck your tummy in hard - you should see it!). It's also usually the narrowest part of your natural waistline.
HIP – Place the measuring tape around the fullest, widest part, usually over your bottom or at the top of your thighs between your hips and thighs.
HEIGHT – In bare feet, stand against a wall and mark the point perpendicular to the top of your head. Measure up to this point from the floor.
These measurements do not include ease, which is the amount of extra space allowed in a garment for comfort and movement. The amount of ease added can greatly differ depending on the fit of the garment.
Still not sure about what size you could be? Our two product models are good examples.
Amanda is wearing the 2P trisuits and is a Small. Amanda is 177cm tall, Bust 85cm, Waist 70cm, Hips 89cm
Katie is wearing all of our other products in an XS. Katie is 156cm tall, Bust 80cm, Waist 68cm, Hips 91cm.
