ORDERING

WHAT IF THE ITEM I AM LOOKING FOR IS NOT SHOWN ON THE WEBSITE?

This usually means we have sold out! Should an item be replaced we will be sure to let you know via our social media avenues and update our website.

If you would like advice on available stock please contact us!

CAN I ORDER BY PHONE, FAX OR EMAIL?

Sometimes! All website (Shop Online) orders are processed via our website , but if you have a specific query please don't hesitate to fill our our contact form here contact us or email info@foher.co. We will get back to you within 24 hours.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

FOHER PTY LTD accepts Afterpay (for Australian Customers only), Master Card, Visa, PayPal and FOHER Gift Vouchers. We do not offer Cheque, Diners, AMEX or cash on delivery as payment methods. 

IS IT SAFE TO USE MY CREDIT CARD ON FOHER.CO?

Yes, shopping at www.foher.co is safe and secure. Transactions are processed though secure payment facilities. We do not store any of your card information.

WHAT IF MY CREDIT CARD SHOWS MULTIPLE CHARGES?

If you see multiple charges on your card then you either:
a) clicked 'submit' more then once at the checkout stage due to poor internet connection
b) moved back to update and or change your order or details.

If you notice multiple charges please contact us immediately and we will get back to you within 24 hours.

HOW DO I USE A PROMOTIONAL CODE?

You must enter the promotional code in the 'promotion code' box at the cart stage of your checkout and click 'apply'. The application of the promotion will then be visible in your cart. Only one discount applies to an order at any time.

CAN I MAKE A CHANGE TO AN EXISTING ORDER?

Sometimes! If you get in touch with us right away, we may be able to help you. However once your order has been preordered and/or shipped you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

HOW CAN I TRACK THE STATUS OF MY ORDER?

Domestic Australian orders are shipped using Australia Post and a tracking number will be provided to you via email. This can then be tracked with directly with Australia Post at http://auspost.com.au/track/ . If you wish to add a Signature on Delivery, you must purchase that option at checkout. 

New Zealand and all other internationally shipped orders are sent via Australia Post using their international service. Delivery is usually within 3 - 14 days.  You will be provided with a unique code that you can use to track your parcel along its journey.

HOW DO I CANCEL MY ORDER?

Once you have placed your order and received your order confirmation, your order can not be cancelled. If you wish to exchange or return or order please refer to the Returns and Exchange Policy.