CYCLING and TRIATHLON APPAREL FOR WOMEN 
Free shipping for Australian orders over $250 

RETURNS & EXCHANGE

RETURNS AND EXCHANGES POLICY

We hope you love our kit as much as we do. However, it is important to familiarise yourself with our Returns and Exchanges Policy before making any purchases.

We understand that shopping online can present some issues if you are unfamiliar with our garments. Please refer to our comprehensive sizing chart and seriously grab the tape measure and measure up (!) before selecting your garment.

Please contact us with all of your sizing questions before clicking purchase!

OK...Wrong size? Would you like to make a exchange? Follow these directions for a here's how:

Its simple :

1.  30 Day Return - Your return must be received by us within 30 days of us sending your gear to you.

2.  In your returns package to us, you must include a copy of your tax invoice and the tags must still be attached to the garment.

3.  Your gear must be returned unwashed and unworn (tried on is absolutely fine!). Unfortunately we can't accept returns for any items that show signs any of being worn :-(

4.  You as the customer are responsible for shipping costs on all exchanges.

What if I received a faulty item?  Here's the plan:

First, please accept our sincere apologies. We absolutely pride ourselves on our superior quality kit, because we want you (and all your mates!) to LOVE it – from up close, from far away, after training, racing, running and riding in it all day.

There are three choices:

1. It is our right under Australian Consumer Law to first assess and repair the item. If repair is not possible, then:

2.  We could exchange the faulty item with a flawless one immediately at our cost;

3. We can issue a store credit to be applied on any FOHER items of your choice.

4.  Sad face....we will issue you a full refund. It’s your call.

Can I return sale items if it doesn't fit or I change my mind?

Nope :-( Sale items can only be returned if they are faulty.

Now… Get started with your exchange…

The first step is to let us know so please fill out our contact form with all the deets including especially the item you are returning, and we'll do everything we can to turn that frown upside down! We will forward you an exchange form.

Once we have received your returned products and completed exchange form, your exchange will be processed, and we will do our best to process the exchange within 14 working days. 

Please note that all return postage costs must be covered by the customer, unless the garment is faulty.

** IMPORTANT – FOHER takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance or use a trackable postal service before sending the items.

 RETURNS POLICY

Returns will only be accepted for faulty garments or in the event an error has been made by us. Unfortunately we can not accept a return for a change of mind. 

We understand that at times there are some valid circumstances for the request for a returned item. FOHER will take a case by case approach to the request for a returned item, however, we reserve the right for the final determination of a request of this nature.