Order Protection Insurance
Order Protection Insurance is backordered and will ship as soon as it is back in stock.
Description
Description
In the unlikely event that your parcel is lost, stolen or damaged your order protection insurance covers the following:
ItemsIn the event you believe that your parcel is lost you can raise a claim with us if there has been no tracking status update in 10 days from the last tracking date. A claim needs to be raised within 14 days (calendar) from last tracking update or may lead to a claim being rejected.
All approved claims will be issued a store credit only.
Stolen Packages
If your order has been marked as “delivered” but you have not received it - we would deem this as stolen. Claims will need to be filed after 5 days from delivery date, but within 14 days in order to be approved.
In some cases, FOHER Co may require you to file a police report and/or video footage and send through a copy in order to proceed with the claim.
If you have authorised your parcel to be left at your property - you are not covered by Order Insurance Protection.
Note: Making a false police report carries potential imprisonment or a fine based on your location.
All approved claims will be issued a store credit only.
Damaged Packages
If your package has arrived damaged please file a claim with us within 14 days of receiving your package.
You will need to provide photo evidence of the damage to the package and items inside. Insufficient details may lead to a claim being rejected.
All approved claims will be issued a store credit only.
Excludes
- Authority to leave
- Incorrect address and/or contact details
- Authority for someone to accept parcel from your local post office
Submit a claim
Click here and type "Submit a Order Protection Insurance Claim" in the Message section. Be sure to include your order number, along with as many details as you can.
Our team will assess your claim and aim to get back to you within 3 business days. We may request further information such as photographs and videos.
WE CANNOT ASSIST FURTHER IF REQUESTS FROM THE CLAIMS TEAM ARE NOT ACTIONED/ DOCUMENTATION OR PHOTOGRAPHIC/VIDEO FOOTAGE IS NOT PROVIDED.
All approved claims will be issued a store credit only.
Care Information
Care Information
If you love your FOHER it will love you right back! Follow these steps to keep your kit in tip top shape:
- If not washing immediately, rinse then air before washing.
- Suncream, chamois cream, sweat and energy/hydration producs play havoc with lycra, rinse!!
- Turn printed garments inside out to wash.
- Wash on sport or gentle cycle in cold water or water up to 30 degrees Celsius.
- Only use a sportswash or gentle detergent.
- Avoid excessive abrasion eg. check edges of hydration packs or run belts for sharp points, avoid sitting on rough surfaces, check rub sports on your saddle etc.
- Wash like with like, use washbag for fine garments like cycle jersey's, fasten zips, remove velcro or place in separate wash bag.
- Do not use fabric softeners.
- Air dry in the shade.
- Use steam or a sports wash like Canesten to eliminate odours.
HEADWEAR: Hand wash only
Size Guide
Not sure on your sizing?
Socks
XS (9-12)
S (13-3)
M (2-8)
L (7-11)
Women's size chart
Mens size chart
HOW TO TAKE YOUR MEASUREMENTS
Grab your tape measure, make sure it is held flat, not twisted and always make sure that it is held firmly, not cutting in or squashing the area you are measuring. Please take the measurements below and compare them to the size chart to find the size that is right for you.
Taking your measurements whilst naked will give you your exact measurements, but if you intend wearing a garment (like a sports bra under your trikit), then take your measurements with those garments on.
CHEST/BUST – Place tape measure around the fullest and widest part of your bust (usually the part with the nipples!) Be careful not to let the tape measure slip down at the back, or squash you.
WAIST – Place tape measure between the bottom of your ribs and the top of your hip bones (the easiest way to find your waist is to stand in front of front of a mirror and suck your tummy in hard - you should see it!). It's also usually the narrowest part of your natural waistline.
HIP – Place the measuring tape around the fullest, widest part, usually over your bottom or at the top of your thighs between your hips and thighs.
HEIGHT – In bare feet, stand against a wall and mark the point perpendicular to the top of your head. Measure up to this point from the floor.
These measurements do not include ease, which is the amount of extra space allowed in a garment for comfort and movement. The amount of ease added can greatly differ depending on the fit of the garment.
Order Protection Insurance
